Indian police raid 26 call centers, make 63 arrests.
By Catalin Cimpanu for Zero Day | November 29, 2018 -- 20:04 GMT (12:04 PST) | Topic: Security
New Delhi police have arrested 63 suspects in the last two months working and operating 26 call centers that were engaging in tech support scams, posing as tech support staff at Microsoft, Google, Apple, and other major tech companies.
The raids on Delhi-based call centers have taken place over the last two months, Microsoft said. Police first raided 10 call centers and arrested 24 people in October, and then raided 16 other call centers and made 39 more arrests this week.
Microsoft said its staff received over 7,000 victim reports associated with the 16 call centers raided this week, from over 15 countries. Users reported paying between $100 and $500 for unnecessary tech support services and products.
Also: Microsoft tech support scam can turn a user into a victim with one clickTechRepublic
The raids resulted in the seizure of substantial evidence including call scripts, live chats, voice call recordings and customer records from tech support fraud operations, Microsoft said.
The Delhi police's crackdown on tech support call centers came after Microsoft filed legal complaints earlier this year. Microsoft has been collecting customer complaints about tech support scams since 2014, via its "Report a technical support scam" portal.
Bogus Windows security alert
Tech support scams (also known as scareware) have been a huge problem for Windows users over the past two decades. According to a Microsoft survey's result released at the start of 2018, three out of five Windows users encountered a tech support scam in the previous year. Overall, Microsoft said there was a five points reduction in the number of tech support scams going around, but the number was still high.
Four Reasons to Refresh Your FlexPod
Read this whitepaper to find out how the FlexPod® data center platform has been solving these challenges as a leader in data center solutions.
The company has been fighting against such scams since 2014, when it filed its first legal action in the US, but it announced renewed efforts to crack down on tech support scammers earlier this year in April.
Based on today's news, it appears that the company has focused its efforts on tech support scams hosted abroad, after spending the last few years working with North American authorities on cracking down against tech support operations located in the US and Canada.
There are multiple variations of a tech support scam, but all are based around the concept of showing an alarming popup to a user to scare him/her in calling a tech support number to fix a non-existent problem.
There are tech support operations that rely on luring users on sites and showing the popups via the browser, there are tech support groups that show the popups at the OS level by using malware, and there are groups operating via emails or cold-calls, without showing any popups at all.
Also: Sextortion scam hits US military below the belt CNET
In some cases the call center operators ask for remote access to "infected" PCs, but not in all. The end goal in all these scams is to convince the user into paying for unnecessary tech support services or security software.
Below is the tried and tested advice that Microsoft has always given out to users over the past few years in regards to tech support scams, shady popups, or impromptu phone calls:
19 Jul, 2019  0  Comments
More than half of Manx people risk falling foul of online scams after admitting they use the same password for several accounts, a survey has found.
Nearly all respondents said they... ...Read More
18 Jul, 2019  0  Comments
By Brittney Kleyn
A former Kenyan news presenter has pleaded guilty to trying to cover up the manslaughter of her three-year-old son north of Brisbane in 2014.
Key... ...Read More
17 Jul, 2019  0  Comments
Ransomware, cryptojacking, and business email compromise attacks all ramped up the financial losses due to cyber breaches, according to the Online Trust Alliance.
Despite the number of... ...Read More
15 Jul, 2019  0  Comments
Full story: Donald Trump claims trade war is working as China's economy slows
If you’re just tuning in, here’s our news story on the Chinese growth figures....... ...Read More
Sign up to receive our free newsletters!
We do not spam. We value your privacy!
© 2019 Just40days.com. All Rights Reserved. Developed by HariOm Technologies